No. Right now, you can only have one active payment method saved to your account at a time.
We are working on improving this feature so you can save multiple backup payment methods in the future!
VIDAA OS brings together entertainment, sports, news, movies, and shows
from the world’s leading content brands in one fast, family-friendly experience.
Your streaming services, free channels, and personalized home screen are waiting from the first power-on. No setup headaches, no downloading apps one by one.
From sports and news to kids, shows, and lifestyle, discover dedicated channels for what matters to you.
Turn your TV into a living artwork, with curated visuals that bring atmosphere and personality into your space.
Use your voice to find content, control playback, and navigate VIDAA naturally and hands-free.
VIDAA adapts to you, offering recommendations and layouts that reflect your habits, preferences, and who’s watching.
Play instantly without a console, accessing world-class cloud-based games directly from your TV.
A clean, easy-to-navigate interface that helps you find what you want without getting in the way.
Get started quickly with a simple setup process designed to work right out of the box.
One button takes you directly to your favorite services and content, with Netflix, Disney+, FAST channels, and so much more.
No. Right now, you can only have one active payment method saved to your account at a time.
We are working on improving this feature so you can save multiple backup payment methods in the future!
To swap out the card used for your automatic renewals, go to Settings > Payment info > Update payment method on your TV and use the on-screen QR code to add a new card or update your payment details or by login in V account in website and add a new card or update your payment details.
All future automatic billing charges will smoothly switch over to your newly added card or wallet.
If an automatic renewal fails on Apple Pay or PayPal, it is usually because the card linked to that account has expired, or the automatic billing agreement was accidentally turned off in your personal wallet settings.
To keep your bundle active, log into your Apple Wallet or PayPal mobile app to verify your default payment source, or update your TV settings under Settings > Payment info.
If your mobile wallet fails at checkout, make sure your Apple Wallet has an active credit card linked to it, or that your PayPal account has a verified backup payment method attached (like a bank account or credit card).
Also, make sure your phone is connected to the internet to allow the bank’s authorization pop-up to load clearly. If it still fails, clear your phone’s internet browser cache and scan the TV’s checkout QR code fresh.
You can securely add a regular payment card or link a digital account using your TV settings:
1. Use your TV remote control to go to Settings > Payment info.
2. Select Add new payment method.
3. A secure QR Code will pop up on your TV screen. Scan this code with your smartphone camera to securely enter your credit card info, Apple Pay, or PayPal details on your phone in seconds.
Your monthly billing and account setup will stay attached to your home country.
However, the actual shows and videos you can watch are restricted by international broadcasting rights and regional licensing laws.
Because of this, certain streaming services or video streams may block viewing, change the available catalog of shows, or switch languages if your TV is physically moved across international borders.
No. Bundles are sold as a single package deal at a heavily discounted rate.
We cannot offer partial refunds, credits, or price adjustments if you decide to stop using an individual streaming service inside the package.
No, premium services are not turned off immediately. Our system will automatically try to charge your card again over the next 48 hours to give you time to update your details.
To avoid any sudden interruptions, go to Settings > Payment Method on your TV and use the on-screen QR code to add a new card or update your payment details or by login in V Account in website and add a new card or update your payment details as soon as possible.
If your saved card is about to expire, our system will send you an email warning ahead of time.
If a renewal charge fails because your card has expired, we will give you a temporary grace window so you don’t lose access right away.
However, you must update your payment information immediately to prevent your service from being suspended.
*Performance claims derived from WEKA Media Publishing GmbH Report TVOS-Benchmark/2025/08, dated as August 2025.
