No. Right now, you can only have one active payment method saved to your account at a time.
We are working on improving this feature so you can save multiple backup payment methods in the future!
The company name has changed, but our commitment remains the same:
To deliver the fastest, seamless, intuitive experiences that connect people to the content they love. Our new new identity reflects the evolution into a full-scale global platform for the home.
At the core is our state-of-the-art TV operating system, VIDAA OS, the fastest TVOS in the world, super aggregating the best global and local video content and powering a seamless experience.
No. Right now, you can only have one active payment method saved to your account at a time.
We are working on improving this feature so you can save multiple backup payment methods in the future!
To swap out the card used for your automatic renewals, go to Settings > Payment info > Update payment method on your TV and use the on-screen QR code to add a new card or update your payment details or by login in V account in website and add a new card or update your payment details.
All future automatic billing charges will smoothly switch over to your newly added card or wallet.
If an automatic renewal fails on Apple Pay or PayPal, it is usually because the card linked to that account has expired, or the automatic billing agreement was accidentally turned off in your personal wallet settings.
To keep your bundle active, log into your Apple Wallet or PayPal mobile app to verify your default payment source, or update your TV settings under Settings > Payment info.
If your mobile wallet fails at checkout, make sure your Apple Wallet has an active credit card linked to it, or that your PayPal account has a verified backup payment method attached (like a bank account or credit card).
Also, make sure your phone is connected to the internet to allow the bank’s authorization pop-up to load clearly. If it still fails, clear your phone’s internet browser cache and scan the TV’s checkout QR code fresh.
You can securely add a regular payment card or link a digital account using your TV settings:
1. Use your TV remote control to go to Settings > Payment info.
2. Select Add new payment method.
3. A secure QR Code will pop up on your TV screen. Scan this code with your smartphone camera to securely enter your credit card info, Apple Pay, or PayPal details on your phone in seconds.
Your monthly billing and account setup will stay attached to your home country.
However, the actual shows and videos you can watch are restricted by international broadcasting rights and regional licensing laws.
Because of this, certain streaming services or video streams may block viewing, change the available catalog of shows, or switch languages if your TV is physically moved across international borders.
No. Bundles are sold as a single package deal at a heavily discounted rate.
We cannot offer partial refunds, credits, or price adjustments if you decide to stop using an individual streaming service inside the package.
No, premium services are not turned off immediately. Our system will automatically try to charge your card again over the next 48 hours to give you time to update your details.
To avoid any sudden interruptions, go to Settings > Payment Method on your TV and use the on-screen QR code to add a new card or update your payment details or by login in V Account in website and add a new card or update your payment details as soon as possible.
If your saved card is about to expire, our system will send you an email warning ahead of time.
If a renewal charge fails because your card has expired, we will give you a temporary grace window so you don’t lose access right away.
However, you must update your payment information immediately to prevent your service from being suspended.
