Can I save multiple different credit cards or payment methods to my profile?
No. Right now, you can only have one active payment method saved to your account at a time. We are working on improving this feature so you can save multiple backup payment methods in the future!
How do I change or update my main payment method for my active subscriptions?
To swap out the card used for your automatic renewals, go to Settings > Payment info > Update payment method on your TV and use the on-screen QR code to add a new card or update your payment details or by login in V account in website and add a new card or update your […]
What happens if my automatic monthly renewal fails through Apple Pay or PayPal?
If an automatic renewal fails on Apple Pay or PayPal, it is usually because the card linked to that account has expired, or the automatic billing agreement was accidentally turned off in your personal wallet settings. To keep your bundle active, log into your Apple Wallet or PayPal mobile app to verify your default payment […]
My first purchase using Apple Pay or PayPal failed. What should I do?
If your mobile wallet fails at checkout, make sure your Apple Wallet has an active credit card linked to it, or that your PayPal account has a verified backup payment method attached (like a bank account or credit card). Also, make sure your phone is connected to the internet to allow the bank’s authorization pop-up […]
How do I add a new credit card, Apple Pay, or PayPal to my account?
You can securely add a regular payment card or link a digital account using your TV settings: 1. Use your TV remote control to go to Settings > Payment info. 2. Select Add new payment method. 3. A secure QR Code will pop up on your TV screen. Scan this code with your smartphone camera […]
Will my streaming services and bundles still work if I travel or move to another country?
Your monthly billing and account setup will stay attached to your home country. However, the actual shows and videos you can watch are restricted by international broadcasting rights and regional licensing laws. Because of this, certain streaming services or video streams may block viewing, change the available catalog of shows, or switch languages if your […]
Can I get a partial refund if I decide not to use one specific streaming service in my bundle?
No. Bundles are sold as a single package deal at a heavily discounted rate. We cannot offer partial refunds, credits, or price adjustments if you decide to stop using an individual streaming service inside the package.
I got a “Payment Failed” email. Will my subscription be canceled right away?
No, premium services are not turned off immediately. Our system will automatically try to charge your card again over the next 48 hours to give you time to update your details. To avoid any sudden interruptions, go to Settings > Payment Method on your TV and use the on-screen QR code to add a new […]
What happens if my credit card expires before my next renewal date?
If your saved card is about to expire, our system will send you an email warning ahead of time. If a renewal charge fails because your card has expired, we will give you a temporary grace window so you don’t lose access right away. However, you must update your payment information immediately to prevent your […]
Why did my regular monthly subscription renewal fail, and how do I prevent my channels from being cut off?
Automatic monthly payments usually fail if your saved card has expired, your bank issued you a new replacement card, or there is a temporary lock on your account balance.To keep your services running smoothly, go to Settings > Payment on your TV and use the on-screen QR code to add a new card or update […]