My credit or debit card was rejected when I tried to buy a bundle. How do I finish my purchase?
If your card fails at checkout, it is usually because of a small typo, an insufficient balance, or a safety block from your bank. Please double-check your card information and try again. Alternatively, you can select a different payment method, or scan the on-screen QR code with your phone to pay quickly using your mobile […]
I bought a bundle, but the content is still locked. What should I do?
While most purchases unlock instantly, a temporary slow internet connection can sometimes cause a brief delay. Please try these simple steps: 1. Wait 1–2 minutes to give the system time to process the activation. 2. Close the streaming service completely and reopen it from your TV’s home screen. If the content is still locked after […]
The regular price of an individual streaming service inside my bundle went up. Will my bundle price change too?
No, your bundle price is locked in for the entire duration of your current monthly or annual plan. If a partner streaming service changes its baseline costs and it affects your total bundle price, we will always email you a notice at least 30 days before your renewal date to explain the changes. This rarely […]
On how many different TVs or devices can I watch my bundle at the same time?
Even though all your subscription charges are combined into one single monthly bill, the rules for watching on multiple screens at the same time are decided by each individual streaming service. Typically, the number of devices you can stream on at once depends on the specific plan you purchased.
Can other family members or profiles on my TV use this bundle?
Yes. Any streaming service or bundle you buy on the TV is tied directly to the main account logged into that television. Every family profile set up on this TV can share and enjoy the subscription benefits.
I received a “Subscription Expired” notice. Can I get my access back?
Yes! ‘Subscription Expired’ simply means your paid time has completely ended, either because you canceled it or because your payment failed too many times. You can restart your service at any time by going to Account > Subscriptions on your V TV or V-home website, or by browsing the new offers in the Subscriptions & […]
I canceled my bundle subscription. Why can I still watch the channels?
Once canceled, you will get a ‘Subscription Canceled’ email confirming that automatic renewal has been turned off. Because you have already paid for your current billing period, you keep full access to everything until that period naturally ends. After that date, your access will stop.
What is the purpose of an “Upcoming Renewal” email notice?
For long-term plans (like annual subscriptions) or higher-priced bundles, we send a helpful reminder a few days before we charge your card. This gives you plenty of time to change your subscriptions, update your credit card details, or cancel your plan before you are automatically charged for the next period.
I scheduled a downgrade to a cheaper bundle. When does my lower price start?
When you switch to a cheaper bundle or remove a streaming service, you will see a ‘Downgrade Scheduled’ confirmation. You will keep your current higher-tier access and streaming services until the very last day of your current billing period. Your new, smaller choice of services and the lower price will start automatically on your next […]
I just upgraded to a higher, more expensive bundle tier. When can I start watching the new channels?
Instantly! As soon as your payment goes through, you will see an ‘Upgrade Completed’ message on your screen, and your new streaming services will unlock immediately. Your next bill will automatically adjust to show a small, split charge that covers only the extra amount for the rest of your current monthly cycle.