Will my apps, subscriptions, or settings change?
No. All your apps, subscriptions, and settings remain the same and continue to work as before.
What happened to my VIDAA account?
Your existing VIDAA account has become a V account. Nothing has changed in how your account works, and no action is required from you.
Can I subscribe to content using my V account?
Yes. If supported by content partners, you can subscribe to content and services directly using your V account.
Why should I create a V account?
Creating a V account helps you personalize your TV experience, manage apps and settings across devices, and access supported services more easily.
How can I access voice control support?
You can get support for the voice control feature on your TV by visiting https://voiceservice.vidaa.com.
What should I do if my TV is not working?
Support is provided directly by the TV manufacturer (i.e., Hisense, Toshiba, Newsan, etc.). Please visit your TV manual or your TV manufacturer’s website for more information. How can I access voice control support? You can get support for the voice control feature on your TV by visiting https://voiceservice.vidaa.com.
Can I update my VIDAA software?
Yes. The easiest way to find and install the latest VIDAA software is to take the following steps on your TV: Select System Settings Click Support Go to System Upgrade Check Firmware Upgrade
What is a V account?
A V account (Formely VIDAA account) is your personal account within the HomeOS. It lets you manage apps, settings, and services on your TV in one place, and unlock additional features over time.